Frequently Asked Questions about BMO Financial Group's Secure Email Service (2024)


Frequently Asked Questions (FAQs)

  • How do secure emails protect my personal and financial information?
  • How do I access and read my secure emails?
  • Do I need special software to read encrypted email?
  • If I reply to a secure email, is my reply also encrypted?
  • Can I reply or forward secure emails to other people?
  • Can I reply to a secure email by replying to the notification in my regular email inbox?
  • How can I be sure my information is safe and the notification email isn’t a phishing scam?
  • Are there any password requirements?
  • How often should I change my password?
  • What is my email size limit?
  • Can I view my secure emails from my mobile device?
  • If I get a new email address, do I need to register again?
  • What are the minimum browser requirements for accessing the Message Center?
  • I got a message saying my account is locked. What do I do?
  • I forgot my password. How can I reset it?
  • I can’t open the attachment on my mobile device. Now what?
  • I received a notice saying my registration/new password is pending. What does that mean?
  • I need more help. Who should I talk to?
  • I’m not getting any emails or email notifications from BMO, what should I do?
  • How long will secure emails be stored in the Message Center?

How do secure emails protect my personal and financial information?

When a regular email is sent, it travels unencrypted to its recipient. Because the information in the email isn’t encrypted and doesn’t require a key or password to view, your confidential information can be intercepted, read and used fraudulently. On the other hand, if an encrypted email is intercepted, the thief won't be able to read its contents without the correct User ID or Password, keeping your private details safe.

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How do I access and read my secure emails?

If you’re already registered for secure email, sign in to the Message Center. We recommend you bookmark this site for future use. Once you’re signed in, you can find and open your secure email in the Message Center Inbox.

If you haven’t registered for secure email, the first time you get a secure email from your BMO Representative, you’ll receive a regular email with a link to register for the Message Center. After you’ve registered, you’ll be able to view your email in the Message Center following the steps above.

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Do I need special software to read encrypted email?

Good news, you don’t. The only software required is your internet browser. Our new service is compatible with multiple browsers including Internet Explorer, Firefox, Safari and Chrome.

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If I reply to a secure email, is my reply also encrypted?

Yes. When you reply to an email while in the Message Center, your response is also encrypted.

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Can I reply or forward secure emails to other people?

Secure email exchanges are limited to you, your BMO Representative(s) and anyone on the original email, so you can reply to people on the original email. You can also forward and compose new emails to other people with @bmo.com addresses.

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Can I reply to a secure email by replying to the notification in my regular email inbox?

Sorry, but no. Replying to the notification email will not send an encrypted response. You must sign in to the Message Center and reply to the email there to ensure it's encrypted.

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How can I be sure my information is safe and the notification email isn’t a phishing scam?

You should only receive secure emails from someone at BMO that you know, or have corresponded with before. All notifications will be sent from notification@secureportal.bmofg.com.

We will never send you an email asking you to provide personal or confidential information (such as your debit or credit card number, passwords or identification such as Social Insurance Number or Driver’s Licence).

If you receive a suspicious email saying it’s from BMO or a member of BMO Financial Group, do not reply or click on any links. Instead, report the suspicious email to phishing@bmo.com immediately.

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Are there any password requirements?

Your password must contain a minimum of 8 characters consisting of at least one uppercase character, one lowercase character and one number.

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How often should I change my password?

We recommend you change your password every 90 days. To do so, select "Forgot Your Password” on the Message Center sign in page.

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What is my email size limit?

Total size of the attachments can be up to 30MB for each encrypted email.

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Can I view my secure emails from my mobile device?

You sure can. Our secure email service is compatible with Android, iPhone and BlackBerry phones as well as tablets.

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If I get a new email address, do I need to register again?

Yes. If you change email accounts or want to get secure messages at multiple email addresses, you’ll need to register each one separately. You’ll also need to advise your BMO Representative to update your email address on file.

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What are the minimum browser requirements for accessing the Message Center?

  • Internet Explorer 9 or higher
  • Google Chrome 39.0 or higher
  • Firefox 25.0 or higher
  • Safari 7.1.2 or higher

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I got a message saying my account is locked. What do I do?

You can reset your password from the Message Center by selecting the ‘Reset Password’ option. If this doesn’t fix things, please contact your BMO Representative who will be happy to help sort it out.

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I forgot my password. How can I reset it?

Go to the Message Center sign in page, select "Forgot Your Password" and follow the instructions to reset your password from your desktop, laptop or mobile device.

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I can’t open the attachment on my mobile device. Now what?

Don’t worry, sometimes clicking on a message’s attachment link may start downloading the attachment instead of automatically opening it. If you still can’t open the attachment after it downloads, contact your BMO Representative.

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I received a notice saying my registration/new password is pending. What does that mean?

After you register or change your password, you’ll be sent an email with a link to activate your account or password. Don’t wait though, the link will expire in 8 hours.

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I need more help. Who should I talk to?

Sorry you can’t find the answer here. Please contact the BMO Representative who sent you the secure email for more help.

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I am not receiving Email, Email notifications any longer from BMO what should I do?

To ensure delivery of Emails be sure to follow these best practices:

  1. Add the notification@sureportal.bmofg.com address to your contacts list so BMO is a trusted sender.
  2. Contact your BMO Representative to confirm your email address is correct.

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How long will secure emails be stored in the Message Center?

Secure emails will be stored for 90 days. A notification will be sent 5 days before the emails expire.

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Frequently Asked Questions about BMO Financial Group's Secure Email Service (2024)

FAQs

Are all emails leaving BMO encrypted? ›

We never send you messages asking you to provide us with personal or account information via email (see email scams and "phishing" for more information). Please keep in mind that email messages are not encrypted and therefore, subject to being intercepted and read by third parties.

What email does BMO use? ›

General Inquiries:
BMO Mutual Funds:mutualfunds@bmo.com
BMO InvestorLine:info@bmoinvestorline.com
BMO Nesbitt Burns:contact@bmonb.com
Online Fraud Reporting:online.fraud@bmo.com
Chief Privacy Officer:privacy.matters@bmo.com

Does BMO send email alerts? ›

You can choose to get your alerts by email, text message or BMO Mobile Banking app notification. Can I change my Alerts? Sure thing! Sign in to BMO Online Banking and go to “Profile & settings” and select “Alerts preferences”, or sign in to BMO Mobile Banking and select “Alerts” from the “More” menu.

How can I check my BMO security question? ›

Click on My Profile & eDocuments. Click on My Security Settings. Click on Edit Security Settings located at the bottom right corner.

What happens if an email is not encrypted? ›

If an email is sent without encryption and accidentally sent to the wrong recipient, an unauthorised individual may read the content. For this reason, such a mistake constitutes a data breach. Threat actors may also intercept email communications or enter email accounts illegally.

What are the risks with encrypted email? ›

Encrypted email protects the contents of an email, but that does not protect against wire fraud in real estate. The biggest threats to secure wire transfers are compromised accounts, email spoofing, and clone phishing.

What is secure email from bank? ›

How Does Our Secure Email Work? When we send you a secure email message, the message is sent to a secure data portal where it will be held for you to retrieve. A notification message is then sent to your inbox to inform you that a secure email message from the Bank is waiting to be retrieved.

Can the bank track your email? ›

Monitoring employee email is not necessarily nefarious. Banks typically do it to detect any early indicators of fraud. In fact, the Securities and Exchange Commission expects that banks' policies and procedures will include monitoring emails.

How secure is BMO online banking? ›

All info sent and received through the bmob m o app is encrypted to avoid third-party security risks.

What can someone do with your bank email? ›

When scammers gain access to your personal information by phishing, for example, they can do one or more of the following:
  • Gain access to your bank account and spend or transfer all your money.
  • Create new bank accounts in your name and take out several loans on your behalf.
  • Spend your money on a shopping spree.
Dec 9, 2022

How much does BMO charge for email transfer? ›

Get one free transfer per month from your Smart Saver or Savings Builder Account to your other BMO accounts through any BMO channel. Each additional transfer is $5.00.

Is it safe to email bank details by email? ›

If account details are sent by email, there's a risk your email could be intercepted and your payment instructions revised to redirect funds into the wrong hands.

Which of these security questions might your bank ask you over the phone or via email? ›

Protect your Confidential Information.

Your bank will never ask for your account number, social security number, name, address or password in an email or text message. They will only ask you to provide this information to verify your identity when you call them directly.

What is the BMO controversy? ›

The lawsuit in Minnesota sought to recoup nearly US$2 billion based on sums Petters transferred from an account at Marshall & Ilsley Bank, which BMO bought in 2011. The sums became unavailable for repayment to creditors when the fraud was uncovered in 2008, a trustee said in the lawsuit.

What are bank security questions? ›

Security questions are used as an additional form of authentication when you log in to Online Banking with your Online ID and password. You will set up your security questions at enrollment and they can be updated any time while you are logged in.

What is the difference between encrypted email and secure email? ›

While secure email solutions work while data is stored in an account, as soon as an email is sent it is left unprotected. Email encryption secures the message and its attachment, not the account where they are kept or delivered to.

Is secure email really secure? ›

With secure email encryption, individuals and enterprise systems render the contents of the message unreadable as the email is sent from origin to destination. In this event, even if someone intercepts a message, encryption ensures it is unreadable and no attachments are accessible.

How do I know if email I received is encrypted? ›

Check if a message you received is encrypted
  1. Open a message.
  2. On an Android device: Tap View details. View security details. On an iPhone or iPad: Tap View details.
  3. You'll see a colored lock icon that shows you what level of encryption was used to send the message.

Can encrypted emails be hacked? ›

Can hackers see encrypted data? No, hackers cannot see encrypted data, as it is scrambled and unreadable until the encryption key (or passphrase) is used to decrypt it. However, if a hacker manages to obtain the encryption key or crack the encryption algorithm, then they can gain access to the data.

How long do encrypted emails last? ›

Emails that are encrypted will typically last for an unlimited time by default.

Is Gmail a secure encrypted email? ›

First of all, the Gmail server is automatically protected by network-level encryption. This layer of encryption protects your emails within Google's network or while they're in transit from sender to recipient.

What is the safest most secure email? ›

14 Top Secure Email Providers in 2023
  1. ProtonMail. ProtonMail is the most well-known secure email provider. ...
  2. Mailbox.org. Mailbox.org is a secure email service aimed at business users looking for an alternative to Google or Microsoft tools. ...
  3. HubSpot. ...
  4. Zoho Mail. ...
  5. Tutanota. ...
  6. Posteo. ...
  7. Thexyz. ...
  8. PrivateMail.
May 4, 2023

What is the most common way to secure email? ›

The best way to prevent your email provider from reading your emails is to use an encrypted email provider, such as Proton Mail. Encrypted email providers use end-to-end encryption (E2EE) and zero-access encryption to secure your messages, ensuring they can only be read by you and your recipient.

What is the most secure way to manage email? ›

Let's look at some of our options.
  1. Use a VPN. ExpressVPN is a well-rounded VPN great for security and fast web browsing. ...
  2. Create Custom Filters for Email Messages. ...
  3. Download Antivirus Software. ...
  4. Use an Encrypted Messaging App.
Sep 17, 2021

Should I delete my email if it was hacked? ›

Should I delete my email after it's hacked? No, don't delete your email, even after it's been hacked. This is because most email providers will recycle old and deleted email addresses. If you're concerned, stop using your email for sending or receiving messages, but don't delete it.

Can you tell if someone is monitoring your email? ›

Most server side trackers send their email or website URL along with the email, you can look for it to check for tracking. To detect if your email is being tracked through this method, go to your email service and look for Show Original Message option that shows server side data.

Does BMO have 2 factor authentication? ›

To help protect your financial and personal information, we've implemented an additional method of security. When we need to verify your identity, you'll be prompted to request a verification code to sign in. For more information, see two-step verification for BMO InvestorLine or two-step verification for adviceDirect.

What is the most secure online banking? ›

Chase. One of the biggest banks, Chase, is also one of the most secure banks to keep your money safe. Chase offers Zero Liability Protection, so if unauthorized transactions are made under your name, you won't be held responsible.

How do I make sure my online banking is secure? ›

6 Ways To Secure Online Banking
  1. Choose strong and unique passwords.
  2. Enable two-factor authentication.
  3. Steer clear of public Wi-Fi.
  4. Sign up for banking alerts.
  5. Be wary of phishing scams.
  6. Choose trustworthy financial apps.
Apr 19, 2023

Can a scammer access my email? ›

Scammers Can Access Your Online Accounts

That means if hackers gain your email account logins, they can get into all your online accounts. Even if you don't use the same password, they can still click “forgot password” and use the link to reset and change the password to access your online account.

Can someone access my bank account with my phone number and email? ›

Once hackers have your number, they can use it to gain access to your most sensitive and valuable data, such as your: Email accounts and contact lists. Financial assets and bank accounts. Current and previous home addresses.

What can a scammer do with my email address? ›

What can criminals do with my email address?
  • Using your email address to send messages. ...
  • Collecting your credentials using phishing campaigns. ...
  • Accessing your accounts online. ...
  • Stealing financial details. ...
  • Accessing Personally Identifiable Information (PII) ...
  • Stealing your identity. ...
  • Staying safe from cybercrime schemes.

How long does BMO email transfer take? ›

Just like a regular Interac e-Transfer®§ transaction, some are sent to the recipient immediately, and some take about 30 minutes before the recipient receives the money.

Does BMO have a limit fee for e transfers? ›

There are no daily or monthly transaction fee limits. A $5.00 per item fee will apply to each transfer.

How do I set up email transfer BMO? ›

Sign into the BMO Mobile Banking App and select Pay and Transfer from the menu. Select Global Money Transfer then enter the recipient and transfer details. Check that the information is correct, then send your money transfer.

Can someone steal information from email address? ›

If hackers gain access to your email, they could have an open doorway to any number of other devices and accounts. They can use your email to reset other account passwords, gain access to credit information, or even delete accounts, such as social media profiles.

Can hackers steal your email address? ›

Yes, your email account can be hacked without a password if you click on a malicious link, download an infected attachment, or use a compromised public Wi-Fi network. Hackers use these methods to access your email account and steal your personal information or send spam messages from your account.

Is Gmail secure enough for banking? ›

Is Gmail Secure for Banking? To some level, Gmail is secure for banking, but it's not advised to use Gmail for banking without a VPN since Gmail is not 100% secure.

What information does a scammer need to access my bank account? ›

The easiest way to become a victim of a bank scam is to share your banking info — e.g., account numbers, PIN codes, social security number — with someone you don't know well and trust. If someone asks for sensitive banking details, proceed with caution.

Is BMO in trouble? ›

BMO Financial Group says it will record a $1.12-billion provision after a U.S. jury found it liable for a Ponzi scheme alleged to have been facilitated by a bank it bought.

What bank owns BMO? ›

BMO Harris Bank, N.A., doing business as BMO (US: /biːmoʊ/), is an American national bank that is headquartered in Chicago, Illinois.
...
BMO US.
BMO Tower, Chicago
OwnerHarris Bankcorp, Inc. (1972–1984) Bank of Montreal (through BMO Financial Group; 1984–present)
Number of employees14,200 (2016)
12 more rows

Is BMO a Chinese bank? ›

The Bank of Montreal (BMO; French: Banque de Montréal) is a Canadian multinational investment bank and financial services company.
...
Bank of Montreal.
Trade nameBMO Bank of Montreal BMO Financial Group (US)
Native nameBanque de Montréal
FormerlyMontreal Bank (1817–1822)
TypePublic
Traded asTSX: BMO NYSE: BMO S&P/TSX 60 component
15 more rows

What is the security question and answer? ›

Security Question & Answer means an answer used to verify the identity of a User when the User resets the User's Compliant Password.

What is the function of security question in creating an email account? ›

Security questions are a common method of identity authentication—one you've probably encountered before. When creating an account or signing up for a service online, users will confidentially share the answers to secret questions with a provider.

What services still use security questions? ›

And many banks like Bank of America, TD Bank, and Fidelity, still rely heavily on security questions as an account recovery technique.

Are all emails end-to-end encrypted? ›

Most emails are encrypted during transmission, but they are stored in clear text, making them readable by third parties such as email providers.

Are all emails sent encrypted? ›

Email messages and attachments can also be intercepted as they travel over the email network. By default, emails are not encrypted as they travel from your emails servers to the recipient. This means that if hackers are able to compromise this data, they can read your emails and attachments.

Are all emails encrypted? ›

Furthermore, most sent emails are encrypted while the data is transmitted, but the information is stored in clear text, making the content readable by email providers. Popular free-to-use email services typically do not provide end-to-end encryption, which means hackers can easily intercept sent messages.

Are all emails sent in Gmail encrypted? ›

Why isn't all email sent to or from Gmail encrypted in transit? For decades, the default has been for email to travel across the Internet unencrypted—as if it was written on a postcard. Gmail is capable of encrypting the email it sends and receives, but only when the other email provider supports TLS encryption.

What is the most secure email provider? ›

14 Top Secure Email Providers in 2023
  1. ProtonMail. ProtonMail is the most well-known secure email provider. ...
  2. Mailbox.org. Mailbox.org is a secure email service aimed at business users looking for an alternative to Google or Microsoft tools. ...
  3. HubSpot. ...
  4. Zoho Mail. ...
  5. Tutanota. ...
  6. Posteo. ...
  7. Thexyz. ...
  8. PrivateMail.
May 4, 2023

What is the safest email provider that is free? ›

Answer: If you want a secure email service provider, which is available for free, then you should look for the features offered by ProtonMail, Zoho Mail, Mailfence, Tutanota, Librem Mail, and Kolab Now. These are some of the most secure free email services providers.

What is a disadvantage of always sending encrypted messages? ›

Encryption Disadvantages:

The user would be unable to explore the encrypted file if the password or key got the loss. However, using simpler keys in data encryption makes the data insecure, and randomly, anyone can access it.

What are the two ways of encrypting emails? ›

Android is capable of hosting both S/MIME and PGP/MIME. CipherMail will help you to encrypt emails by using Gmail as its default setting along with some other apps. The other option is to use PGP.

Can someone intercept your emails? ›

If you send email from home, anonymous hackers can intercept it, and if you are suspected of a crime, law enforcement officials with a warrant can seize your electronic correspondence. Even your Internet service provider may legally be able to scrutinize your email.

Is Gmail safe for banking? ›

Is Gmail Secure for Banking? To some level, Gmail is secure for banking, but it's not advised to use Gmail for banking without a VPN since Gmail is not 100% secure.

Are encrypted emails safer? ›

On a basic level, encrypted email ensures that sensitive data such as Social Security numbers, login credentials, and bank account numbers are protected. More importantly, encrypted email can help secure web-based email like Microsoft Outlook or any enterprise email system.

How do I know if my data is encrypted? ›

In the Data Protection window, click on the icon of the hard drive (aka System Storage). Under System Storage, if you see the following text: OSDisk (C) and In compliance underneath, then your hard drive is encrypted.

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