Chatbots | Ways to Bank | BMO (2024)

What is a chatbot?

A chatbot is a computer program that can have conversations with people online. Powered by artificial intelligence, our chatbots can help answer your questions about common banking topics, saving you from having to pick up the phone or scroll through FAQs.

What kinds of questions can I ask?

You can ask our chatbots about most banking topics like everyday banking, credit cards, mortgages, online and mobile banking and more!

How do I access your chatbots?

You can get to our chatbots in one of two ways – either through Facebook or Twitter. Our Facebook chatbot – called BMO Bolt™ – runs through Facebook Messenger. Our Twitter chatbot – Virtual Assistant – runs through Direct Messaging.

What if I can’t find the answer I’m looking for?

No problem. If the chatbot isn’t able to answer your question, you can always chat with a live agent who can help you out!

Can the chatbot answer questions about my personal accounts?

No, the chatbot isn’t designed to talk to you about your individual accounts (for your safety and security). Also, please don’t include personal information in your conversation with the chatbot.

Are the chatbots available in English and in French?

Right now, our chatbots are only available in English.

Chatbots | Ways to Bank | BMO (2024)

FAQs

Chatbots | Ways to Bank | BMO? ›

How do I access your chatbots? You can get to our chatbots in one of two ways – either through Facebook or Twitter. Our Facebook chatbot – called BMO Bolt™ – runs through Facebook Messenger. Our Twitter chatbot – Virtual Assistant – runs through Direct Messaging.

Is BMO Harris a legitimate bank? ›

Founded in 1882, BMO Bank (formerly BMO Harris Bank) maintains more than 1,000 brick-and-mortar locations across 32 states. As a full-service bank, BMO offers a number of checking and savings account options as well as loans, investment accounts and business banking services.

Who bought Bank of the West? ›

BMO Financial Group has completed its acquisition of Bank of the West from BNP Paribas. The acquisition of Bank of the West adds nearly 1.8 million customers to BMO, extending its banking presence with 500 additional branches and offices.

Who owns BMO Harris Bank? ›

It is the U.S. subsidiary of the multinational investment bank and financial services company Bank of Montreal, which owns it through the holding company BMO Financial Corporation (formerly Bankmont Financial Corporation, then Harris Financial Corporation).

What does BMO stand for bank? ›

BMO Financial Group means Bank of Montreal and its affiliates that provide deposit, investment, loan, securities, trust , insurance and other products and services.

Why is BMO Harris Bank changing their name? ›

It's because the company, whose U.S. operations remain in Chicago, has completed its $16.3 billion purchase of San Francisco-based Bank of the West and wants to simplify its branding. Expanding beyond the Midwest, formally it'll all be BMO Bank North America going forward, BMO for short.

Is BMO a Chinese bank? ›

The Bank of Montreal (BMO; French: Banque de Montréal) is a Canadian multinational investment bank and financial services company. BMO Bank, N.A.

Is my money safe at BMO Harris Bank? ›

At BMO , your money is FDIC insured with both a money market account and a certificate of deposit, offering more security and less risk than other investment alternatives provided by non-banks – so you can rest easy.

What makes BMO different from other banks? ›

BMO is a highly diversified financial services provider, globally minded and socially conscious, with a deep sense of purpose and a clear strategy for long-term growth.

What is the new name for BMO Bank? ›

The bank will be known as BMO Bank North America once BMO and Bank of the West integrate their systems this fall. The Harris name reflected Norman Wait Harris, who in 1882 established Chicago-based municipal bond broker N.W. Harris & Co., the forerunner of Harris Bank.

Is my money safe in BMO bank? ›

BMO, like all major banks in Canada, is a member of the Canada Deposit Insurance Corporation (CDIC). This means that even in the unlikely event of the bank's failure, your deposits are insured up to a limit of $100,000 per separate insured category.

How secure is BMO? ›

All info sent and received through the bmob m o app is encrypted to avoid third-party security risks. The app doesn't store any confidential info (or cookies) on your mobile device.

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