Welcome to Macmillan Education Customer Support (2024)

FAQs

How do I contact Macmillan customer care? ›

The order department is open from 8 a.m. until 5 p.m. EST, Monday through Friday. To request a catalog: Please call 646-600-7856. For all other questions: Please email us at macmillan.audio@macmillanusa.com or leave a message in our general voicemail at 646-600-7856 and we will get back to you.

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

For immediate service, call 877-235-2525 or fill-in the form below and we will contact you. Thank you for your interest! An Achieve3000 representative will contact you soon.

Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.

call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams). chat online to us.

We promise to keep your details safe and never sell or swap them with anyone. Our privacy policy explains how we keep this promise. If you don't want to hear from us, or change your mind about how we contact you, email contact@macmillan.org.uk or call 0300 1000 200.

We may also use analytics for course integrity purposes, such as to identify individuals that may be cheating.

Susan Winslow - Macmillan Learning | LinkedIn.

Macmillan Learning Support

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

Contact our student support team 7 days/week at 888-900-8380.

What is the phone number for Achieve3000? ›

Fill out the form below, or call 1-800-838-8771. Thank you for your interest! An Achieve3000 representative will contact you soon.

To reach the Achieve 3000 customer support team, please contact them at their toll free number 877-235-2525, or email at support@achieve3000.com.

The Macmillan family formally ended its ownership in 1999, when the German media group Verlagsgruppe Georg von Holtzbrinck GmbH completed its acquisition of all the company's shares. In the early 21st century, Macmillan had offices in more than 40 countries. Its headquarters are in London.

As a part of Holtzbrinck Publishing Group, a large family-owned media company headquartered in Stuttgart, Germany, we are firmly committed to our employees, authors, and core values — that are not just learned, they are lived.

Go to the login page and click on Forgotten your password? Write your username in the first box, which is likely to be the email address you used to register, and the letters you see in the second box. Click on Reset and a link will be emailed to you. Click on this link to choose a new password.

Our cancer information and support specialists offer a listening ear. We can talk about whatever matters to you. We can also offer guidance and help you find the right information and support in your area. You can call the Macmillan Support Line for free on 0808 808 00 00, 8am to 8pm, 7 days a week.

Self-referral

If you are affected by cancer – as a patient, carer, or family member – you can self-refer for Macmillan services by phone or email directly.

We provide services for people living with cancer at every stage of their cancer experience. We are here to provide emotional, practical, physical, and financial support. We're 98% funded by voluntary donations, so fundraising is essential to make sure we can deliver the vital support people living with cancer need.