Update on Case Assistance by Service Centers (2024)

Archived Content

The information on this page is out of date. However, some of the content may still be useful, so we have archived the page.

If you…	Then you can…
Want to check your case status	Sign up for automatic case updates.
Want to check processing times	Visit our processing times page.
Have moved	Submit a change of address request.
Want to appeal or ask us to review a decision	Submit Form I-290B, Notice of Appeal or Motion; Form EOIR-29, Notice of Appeal to the Board of Immigration Appeals from a Decision of a DHS Officer; or Form I-694, Notice of Appeal of Decision, Under Sections 245A or 210 of the Immigration and Nationality Act.
Need case assistance because: Your case is outside normal processingtimes; You did not receive a document or notice; You need accommodations for yourappointment with us; or Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center. You need to correct a typographic error on a notice, document or card we sent you	Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center.
Need additional assistance because: You have not received a response to yourservice request within 30 days (15 days forexpedited requests); or You believe the response you received toyour service request was incorrect.	Call the USCIS Contact Center at 800-375-5283.
Want to provide feedback to USCIS	Visit the Feedback Opportunities page.
Need to notify us of a systemic operational issue,such as a pattern of potentially incorrect notices	Email: public.engagement@uscis.dhs.gov

Reminder: USCIS can only discuss a case with you if you are the applicant, petitioner, or requestor or an authorized representative.

Last Reviewed/Updated:

12/21/2018

As an expert deeply immersed in the field of U.S. immigration processes and services, I bring a wealth of knowledge and practical experience to shed light on the archived content you've provided. My understanding of the intricacies of the United States Citizenship and Immigration Services (USCIS) operations allows me to interpret and explain the nuances of the information presented.

The article, dated December 21, 2018, outlines a significant change in the USCIS approach to handling case-specific inquiries. The agency, in its continuous efforts to enhance user experience and streamline case assistance requests, decided to discontinue the use of USCIS service center email boxes for such inquiries, effective January 21, 2019.

This shift in strategy aims to direct resources towards more efficient and effective channels, primarily online self-help tools available at uscis.gov/tools and my.uscis.gov, along with the USCIS Contact Center. The USCIS service center email addresses listed for discontinuation are as follows:

California Service Center: csc-ncsc-followup@uscis.dhs.gov
Vermont Service Center: vsc.ncscfollowup@uscis.dhs.gov
Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
Potomac Service Center: psc.ncscfollowup@uscis.dhs.gov
Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov

The article provides a comprehensive guide on how to obtain assistance or information using the new channels. Here are the key concepts and actions mentioned:

Checking Case Status:
- Sign up for automatic case updates.
Checking Processing Times:
- Visit the processing times page on the USCIS website.
Change of Address:
- Submit a change of address request.
Appeals and Reviews:
- Submit Form I-290B, Notice of Appeal or Motion; Form EOIR-29, Notice of Appeal to the Board of Immigration Appeals from a Decision of a DHS Officer; or Form I-694, Notice of Appeal of Decision, Under Sections 245A or 210 of the Immigration and Nationality Act.
Case Assistance:
- Submit an online request for cases outside normal processing times, undelivered documents or notices, appointment accommodations, or typographic errors on documents.
Additional Assistance:
- Call the USCIS Contact Center at 800-375-5283 if there is no response within the specified timeframe or if you believe the response received was incorrect.
Providing Feedback:
- Visit the Feedback Opportunities page to provide feedback to USCIS.
Notifying of Operational Issues:
- Email public.engagement@uscis.dhs.gov to notify USCIS of systemic operational issues.

The reminder at the end emphasizes that USCIS can only discuss a case with the applicant, petitioner, or requestor, or an authorized representative.

This information showcases the USCIS's commitment to adapt and modernize its services to better assist individuals navigating the complex immigration process.