FAQs
Over the long President's Day weekend, SunTrust completed its conversion of all accounts and systems as part of its merger with BB&T to become Truist.
Can I still use my BB&T card at Truist? ›
As we move further into the transition, we will be announcing exciting new products.” That means that customers of BB&T and SunTrust can continue to use their branded bank cards, checks and deposit slips until the brand conversion to Truist is complete, sometime early in 2022.
Is BB&T now officially Truist? ›
BB&T, now Truist, has more than 2,000 branches located across the South, Mid-Atlantic, and Midwest. You can find local branches in Alabama, Florida, Georgia, Indiana, Kentucky, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia and Washington, D.C.
Does Truist still honor BB&T checks? ›
Truist also noted that it will continue to accept BB&T-labeled checks. Truist has already released its unified app, whose features include mobile check deposits; access via fingerprint or facial recognition; access to cashflow insights; and ability to lock and unlock, along with setting spending limits.
What is converting to Truist? ›
After more than two years since the former banks announced their merger in 2019, Truist is completing its “core conversion” to its new name and brand this month. All BB&T and SunTrust customers will be converted to Truist products and digital platforms.
How do I avoid Truist bank fees? ›
Waive your monthly maintenance fee by:
- Making $500 or more in total qualifying Direct Deposits per statement cycle OR.
- Maintain a total combined ledger balance of $500 or more in Truist related accounts across personal deposits and all investments as reflected on the business day before your statement cycle end date OR.
Can I still use my BB&T card? ›
Customers can continue using their BB&T credit and debit cards as normal.
Why is my Truist card declining? ›
The most common reasons for a declined debit card are insufficient funds, exceeded daily spending allowance, and suspected fraud.
Does Truist do digital cards? ›
Add your Truist cards to your digital wallet and pay—easy
Simple to set up—and convenient to use. As soon as you connect your card, you're set. Accepted at so many stores—just look for the contactless payment symbol.
Can you use Zelle with Truist? ›
Access Zelle® by signing into Truist Online or Mobile Banking. Enroll with Zelle® using a U.S. mobile number or email address. Let customers know you accept payments with Zelle®—they can send payments to you by entering your enrolled email or U.S. mobile number.
On October 10, 2021, your BB&T account will become a new Truist account, and your treasury services will transition to Truist treasury services.
Is Truist Bank a good bank? ›
The bottom line: Truist was formed in 2019 through a merger of two banks, BB&T and SunTrust. Today, Truist Bank is among the top 10 largest banks in the U.S. Truist has a good basic checking account but its savings rates are generally low, and some fees, including overdraft fees, are high and hard to avoid.
Are checks free with Truist? ›
4 Official checks and Money Order: There is no charge for Truist Wealth Checking accounts and Health Savings Accounts. Truist Asset Management and Truist One Checking accounts are entitled to one no-fee official check and one no-fee money order per statement cycle. Note: 1.)
What is error 139 on Truist? ›
Cloud-based Identity and Access Management solution.
...
Error Code 139 - Embosser.
Error Message no. | 139 |
---|
Severity | Error |
Recovery text | The card is not correctly positioned in the embosser. 1. Open the embosser and remove the supply cartridges. 2. Remove any cards found. 3. Replace the cartridges, and then close and lock the embosser. |
How to Videos | |
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Can you cash a Truist check at any bank? ›
No, you can't cash a check at any bank. However, several institutions, especially national brick-and-mortar banks, have policies or services that allow you to cash a check even if you don't have an account with the bank.
Will my routing number change with Truist? ›
Does Truist have different routing numbers? According to a Truist customer service representative, Truist has only one routing number.
What bank owns Truist? ›
Truist Financial Corporation is an American bank holding company headquartered in North Carolina, U.S. It was formed in 2019 through the merger of BB&T (Branch Banking and Trust Company) and SunTrust Banks.
How many transfers does Truist allow per month? ›
If the linked protector account is a savings or money market account, transfers will count towards the maximum number of six (6) withdrawals and transfers allowed per monthly statement cycle before a Withdrawal Limit Fee is incurred.
What is Truist monthly maintenance fee? ›
How Truist's Fees Compare With Other Banks
| Truist | Bank of America |
---|
Monthly Maintenance Fee | Up to $20 per month | Up to $25 per month |
Domestic Out-of-Network ATM Withdrawal | $3 | $2.50 |
Overdraft | $36 | $35 |
Wire Transfer | $15-$65 | $0-$45 |
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What is the minimum account balance for Truist? ›
Maintaining a minimum daily ledger balance of $300 OR. Schedule a recurring preauthorized internal transfer of $25 or more per statement cycle into the Truist One Savings account OR. Waived for a minor under the age of 18 OR. Waived with ANY related Truist checking product.
Truist One Checking has a $50 minimum opening deposit.
Does BB&T charge to close account? ›
BB&T (BBT) and Citibank charge a $25 fee if the account is closed within 90 days, while U.S. Bank, HSBC (HBC), and PNC Bank (PNC) charge customers a $25 fee to close an account that has been open for fewer than 180 days.
Can I still use my bank card if it expires this month? ›
After a credit card expires, it will no longer be possible to use it to make purchases. The card won't work in stores and with online purchases and will return a “declined” notice from the bank. Most credit card issuers automatically mail cardholders a replacement card 30 to 60 days before the card's expiration date.
What color is Truist debit card? ›
Consumers will receive new debit and credit cards emblazoned with Truist purple in the same time frame.
What is Truist debit card limit? ›
Increased daily ATM withdrawal limit of $3,000 and daily purchase limit of $25,000. Account access through Truist Online and Mobile Banking with unlimited online Bill Pay.
Why is my Truist account locked? ›
After three unsuccessful logon attempts, online account access is locked.
How do I stop my bank card from declining? ›
2. Review Your Card Info
- When Ordering Online. Double check that all of your information was entered correctly. ...
- Check the Card Expiration Date. ...
- Suspected Fraud. ...
- Over Your Credit Limit. ...
- Behind on Payments. ...
- Your Account Was Closed. ...
- No Other Payment Option. ...
- Set-up Credit Limit Notifications.
Is my digital card the same as my debit card? ›
A “digital card” is a copy of your physical bank card that's stored on your phone. Digital cards have the same card number, expiry date, and CVC as your physical bank card, and can be used with Apple Pay or Google Pay. A “disposable card” is a virtual card that can only be used once.
What banks give you an instant virtual card? ›
Currently, 2 major issuers offer a complete virtual credit card solution for personal cards: Citi and Capital One (via Eno). Other issuers, including American Express, Chase, and Discover, may offer similar solutions, but these aren't exactly the same as virtual credit cards.
How do I withdraw money from Truist Bank without a debit card? ›
You can visit your bank and fill out a form with your account information and amount you want to take out and present it to a teller.
When sending money with the Zelle® app there is a weekly $500 limit.
Why is Zelle not working with Truist bank? ›
If you're a Truist customer and have enrolled in Zelle using this bank, you should know that the financial institution doesn't currently support “sending to or receiving [money] from people that are only enrolled in the Zelle app.” If you want to send money via Zelle to a Truist member, be sure they have an active ...
Can you deposit a check online with Truist? ›
Truist Remote Deposit Capture (RDC) is a web-based software application that allows you to submit check images for deposit electronically from your facility using a scanner and a personal computer.
What is the new BB&T app? ›
BB&T Corp. has launched a free Android app for both smartphones and tablets that run on the operating system, allowing users to bank anytime, anywhere. Android users can check account balances and transactions, transfer funds, pay bills and locate the nearest BB&T financial center or ATM using GPS technology.
When did BBT change Truist? ›
GREENSBORO, N.C. — SunTrust and BB&T have merged to become Truist bank. On Feb. 19, the merger was set to go through. Customers were told to activate their new debit and credit cards on the 21st, which was Monday, a federal holiday.
Will there be a Truist app? ›
Truist Mobile is a free banking app for Truist customers and people who used to use the SunTrust and BB&T banking apps. Check your balance, make payments, make deposits, change passwords and much more.
How long does Truist wire transfer take? ›
Truist Wire Transfer provides enhanced security, immediate payment settlement, and global reach. Wire requests submitted before 6 pm ET will be processed the same day.
How long do Truist transfers take? ›
transfer is scheduled for immediate delivery (the day of initiation). Wire transfers are limited to a $500,000 rolling 3 business day maximum. The Frequency – select “One time” or one of the recurring options. The Effective date (or the Start Date when the payment is recurring).
How much does Truist charge for international wire transfer? ›
Wells Fargo Wire Transfer Fees
Incoming/outgoing domestic wire transfer fees | Incoming/outgoing international wire transfer fees |
---|
Truist Bank |
Incoming domestic: $15. Outgoing domestic: $30. | Incoming international: $20. Outgoing international: $65. |
Union Bank |
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How do I convert savings to checking Truist? ›
Mobile Banking
- Sign in to online banking.
- Select Transfer & pay.
- Select Transfer money & pay Truist accounts.
- Select the account you want to transfer money from in “From”.
- Select the account you want to transfer money to in “To”.
- Select One-time or Recurring.
- Enter the amount to transfer.
- Select when to transfer.