Warranty Questions, Repairs, and Special Deals
Questions about your warranty? Scroll down to the section on warranty coverage to learn more.
After 125 years in the jewelry business Samuels Jewelers has filed Chapter 11 bankruptcy and is now in the final days of closing all of its 120 stores. If you were one of their many clients, you are probably wondering where you should go for repairs, service, and new jewelry now. We want you to know, that we’re here to help.
we have decided to make a special offer to all former Samuels Jewelers clients
One of your first questions will probably be about your Samuels Jewelers warranty. Of course, we don’t know all of the details of the Chapter 11 filing, but we have been informed that certain warranty programs are still valid (see below for more details). Whether or not you have a warranty, we have decided to make a special offer to all former Samuels Jewelers clients. Bring in any of your Samuels Jewelers pieces and get 50% off your first repair. This can include ring sizing, replacing missing diamonds, refurbishing, repairing a broken chain, and more.
After your first repair, as a new Arden Jewelers client, you’ll continue to get exceptional quality and value on any needed repair work going forward. Plus you won’t have the burden of required checkups that comes with most warranties. Now you’re not stuck with nowhere you trust to maintain your valuable jewelry. Visit us today to get your discount or just to introduce yourself and browse our totally unique jewelry collection.
Arden Jewelers has actually come alongside several other local jewelers in the past when they have decided to close. We developed close relationships with stores like Diamond and Gold Vault, Dalin Jewelers, and more. When those stores closed, they referred their loyal clients to us, confident that they would be well taken care of. Now, we want to do the same thing for Samuels Jewelers clients in the Sacramento area and beyond.
If you have never heard of us, we are a family jeweler that has served the Sacramento area for over 30 years. We have built our business on giving our clients exceptional value, quality jewelry, and incredible service. We have a full repair shop on-site including a laser welder which allows us to service and create almost any kind of jewelry you can imagine right here. Read more about our story, checkout some of our testimonials, or better yet, stop by our shop to say hello. We would love to meet you and welcome you to our jewelry family.
Whether you shopped at the Samuels Jewelers in the Arden Fair Mall, the Samuels Diamonds in the Roseville Galleria Mall, or one of their many other local stores in Stockton, Modesto, and beyond we would love to step in and help with any of your jewelry needs going forward.
If you know anyone who was a Samuels client, please feel free to send them our contact info or a link to this article. Now they don’t have to worry about where to go for jewelry repairs, maintenance, and gifts. And, if you were a Samuels client, please visit us today and get your special discount on jewelry repair and service. Or, you can always email, text, or call us with your questions: (916) 481-8006. We can’t wait to meet you.
What will happen to my warranty coverage?
A quick reminder: we are not Samuels Jewelers and did not buy them or out or take over their warranty coverage in any way. That said, keep reading because you may still have some options.
First, check your warranty paperwork. It should include details about your coverage and numbers to contact to file claims. While we aren’t privy to the details of any Samuels systems, we have been informed that certain warranty programs were through third parties and are still valid.
If you have a lifetime warranty that was purchased after 2013 and before May 2018, your plan may be with Asurion. If so, you can contact Asurion to find out how to get warranty repairs done. If you have a three year service plan purchased after May 2018, your plan may be with Jewelers Mutual, and you can contact Jewelers Mutual to find out more. If your plan is with Jewelers Mutual, you are free to decide where you have your warranty repair work done, and we would love to help you with that.
Whether your coverage is still valid or not, we are here to help service and maintain your jewelry so you’re not stuck without a jeweler. As a Samuels Jewelers client you can get 50% off your first jewelry repair of any kind with us and get the same exceptional service that has made us a fixture of Sacramento’s local jewelry market for over 30 years.
How is Arden Jewelers similar to Samuels Jewelers?
We both have a wide range of beautiful jewelry available in-stock and ready to go with a focus on diamonds and engagement rings. We both started as small family jewelers. A quote from the Samuels values statement reads “treat those with whom we come in contact…the same way we would expect to be treated in similar circ*mstances.” That’s a sentiment we live by everyday here at Arden Jewelers.
How is Arden Jewelers different than Samuels Jewelers?
Being a family owned, independent jeweler outside of the mall allows us to keep our overhead low and our prices low as well. It also has allowed us to curate a truly unique collection of jewelry that you won’t find anywhere else. You will find everything from one-of-a-kind Art Deco masterpieces, to cutting edge modern designers like Mark Schneider, to exceptional values on reconditioned estate jewelry. We also specialize in custom jewelry design and have an on-site repair shop where we work on customers jewelry and make our own pieces.
Can you buy jewelry I don’t want any more?
Absolutely! We have been buying jewelry in Sacramento since we first started, and we can pay more than most jewelers. Learn more about our jewelry buying service here. Our gemologist jewelry buyers pay for the gems and not just the gold weight. Come by today for a free value appraisal.
What services can Arden Jewelers offer?
We pride ourselves on being a full-service jewelry store. In addition to a wide and unique inventory we offer: jewelry repair, insurance appraisals, we buy jewelry, custom design, financing, jewelry finding services, and more. Checkout our services page to learn more.
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