Duke Energy is working to improve the billing experience for customers like you.
FAQs
What does a negative Duke Energy bill mean? ›
What does this mean? A negative balance indicates that your bill was overpaid and that you may be eligible for a refund.
What is the fuel charge on my Duke Energy bill? ›Effective October 2021 base fuel rate is $0.025401 per kWh. Based on a typical monthly usage of 1,000 kWh.
Why do I have a credit on Duke Energy bill? ›The spokesperson said a large number of customers' bills were calculated incorrectly for one or more months. "This is reflected as a credit and does not involve any addition to normal charges," Sunday's statement read. "As a result, some customers are receiving a corrected bill."
What is basic customer charge on Duke Energy bill? ›Why is the minimum bill $30? A minimum of $30 for each meter connection goes toward maintaining and modernizing the infrastructure for customers who depend on a reliable grid every day.