Reactivate your subscription in the Microsoft 365 admin center (2024)

If your subscription expired, or if you canceled it within the cancellation policy window, you can reactivate it in the Microsoft 365 admin center.

Before you begin

• Find out what type of billing account you have.
• If you have a Microsoft Customer Agreement (MCA) billing account type, you must be a billing account owner or contributor, or a billing profile owner or contributor to do the tasks in this article. For information about billing account and billing profile roles, see Understand your Microsoft business billing account and Manage your Microsoft business billing profiles.
• If you have a Microsoft Online Services Agreement (MOSA), you must be a global or billing admin to do the tasks in this article. For more information, see About admin roles in the Microsoft 365 admin center.

Reactivate a subscription

You can reactivate a subscription in the Microsoft 365 admin center. However, the steps to reactivate a subscription depend on the type of billing account that you have. Find out what type of billing account you have.

If you have an MCA billing account type:

If you have an MCA billing account type, after you select Reactivate this subscription, we create a new subscription with the same commitment term as the previous subscription. The new subscription starts on the day of reactivation. If you have questions or need help with reactivating your subscription, contact support.

1. Go to the Microsoft 365 admin center.
   • If you’re using the Simplified view, select Billing.
   • If you’re using the Dashboard view, go to the Billing > Your products page.
2. Select the subscription that you want to reactivate.
3. In the Billing settings section, under Subscription status, select Reactivate.
4. In the Reactivate this subscription pane, select Reactivate.

If you have an MOSA billing account type:

1. Go to the Microsoft 365 admin center.
   • If you’re using the Simplified view, select Billing.
   • If you’re using the Dashboard view, go to the Billing > Your products page.
2. Select the subscription that you want to reactivate.
3. In the Subscription and payment settings section, under Subscription status, select Reactivate subscription.
4. In the Reactivate this subscription pane, select a payment method from the drop-down list, or select Add payment method.
5. Select Reactivate.

Related content

Try or buy a Microsoft 365 for business subscription (article)
Manage recurring billing for your subscription in the Microsoft 365 admin center (article)
Cancel your Microsoft business subscription (article)