- Operational Efficiency;
- Convenience Banking/CustomerService Satisfaction;
- Risk Mitigation;
- Corporate Image Enhancement; and
- Cost Savings
OBJECTIVES
The implementation of CDM aims to:
Expedite peso cash deposit transactions as customers will no longer be joining the queue for OTC transactions, thereby, providing a fast and convenient banking experience;
Improve customer service by having more time servicing other customers with non-cash deposit transactions;
Eliminate the risk of accepting fraudulent peso currencies;
Enhance corporate image by being the first government bank to provide an automated channel for cash deposit transactions; and
Serve as alternative channel for other banking transactions that will be covered in its future upgrades.
CDM OVERVIEW
The CDM is a lobby-type machine with self-service real-time cash deposit functionality that is capable of performing the following:
- Accepts card-based and card-less cash deposit transactions for ATM accounts
- Counts and sorts bills/notes
- Verifies authenticity/detects counterfeit bills/notes
- Issues confirmation receipt for transactions
- Generates Electronic Journal for recording and balancing of transactions
- Provides facility for "Balance Inquiry"
a. Card-based transaction - cash deposit transaction that requires the use of the LBP ATM card; or
b. Card-lesstransaction - cash deposit transaction that does not require the use of the LBP ATM Card
