When there is an excess credit balance on your Citi credit card, the card account balance will reflect asa negative balance.
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- Receiving refund by a merchantpost billpayment (e.g., flight tickets getting cancelled by airlines during the pandemic)
- Making duplicate manual paymentsormaking both manual and automatic payments (e.g., when customers forget about recurring instructionswith a third party); or
- Erroneously entering the wrongpaymentamount.
If no action is taken, this excess balance gets adjusted against future purchases on your card account.To claim a refund of the excess balance or to transfer the excess balance to another linked Citi CreditCard or linked Citibank account, please contact our 24*7 CitiPhone helpline on 1860 210 2484 (withinIndia) or +91 22 4955 2484 (from outside of India). The credit to your accountmay take up to 3 workingdays from the time of refund initiation.
Points to note:
- IMPS/NEFT
- For payments made via IMPS/NEFTfrom your bank account, refund can be initiated to the source account from which the paymentwas made.
- For payments made via IMPS/NEFTfrom a third-party app (TPA), refund can be initiated to your bank/source account. For thiswe would require the following details:
- Your Name
- Bank Name
- Bank Account Number
- Bank IFSC Code
- Account type
- Debit proof of thesource account that was used to fund the third-party application
- Other modes of payment –Refund may be processed post internal checks. For payment modes other than IMPS/NEFT/RTGS, we wouldmandatorily require details of debit proof/source of payment.
