Host response time - Airbnb Help Centre (2024)

FAQs

Host response time - Airbnb Help Centre? ›

When you'll hear from them. Hosts have 24 hours to accept or decline your request, but the vast majority reply within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

Hosts are asked to respond to reservation requests, booking inquiries, and all other messages from guests within 24 hours because quick responses build trust in our hosting community, making it easier for guests to find a place to stay.

First, try sending another message to your host - sometimes it can take some time to receive and respond to messages, and multiple messages can help get your host's attention. If this doesn't work, then you can reach out to Airbnb's customer support team to help mediate the issue and make sure you can find a solution.

I usually give it 24-72 hours. If they do leave a negative review that breaks Airbnb's review policy, you can request Airbnb remove the review.

The host needs to respond to your request

If the host declines your request or doesn't respond within 24 hours, the booking status will be updated as "Declined" or "Expired," and your payment will be refunded to your original payment method.

It also influences your listing's ranking in the search results. According to Airbnb, you won't get penalized for rare instances of not responding or declining a booking request. However, if you constantly ignore guest messages or decline reservation requests, you can end up finding your listing paused.

Your response rate is the percentage of new inquiries and reservation requests you responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days.

For example, except where prohibited by law, Airbnb hosts may decline a booking with pets, or to guests who smoke.

Promoting Your Listing

Outsmarting the Airbnb algorithm involves understanding its functionality and adjusting your strategies accordingly. By focusing on quality, guest satisfaction, and strategic online practices, your listing can stand out, garnering higher visibility and bookings.

You can dispute a retaliatory review—no matter when it was posted—from guests who commit a serious violation of policies, such as: Damaging your property. Overstaying their reservation. Violating your standard house rules.

What happens if you get a bad Airbnb review? ›

Contact Airbnb to Request Removal

If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed.

You always have the option to reply to reviews publicly on your listing. Responding constructively shows that you care about your guests' feedback.

In either case, message your guest to let them know what's going on. Canceling a reservation mid-trip is a big deal. Penalties will be applied unless the cancellation reason meets certain limited exceptions.

Airbnb Fees for Host Cancellation

After the first free cancellation has been implemented, hosts have to pay for any following cancellations. If this is done more than seven days before the guest is to check in, then the penalty is $50. If the proprietor cancels in less than a week, there is a penalty fee of $100.

A host can cancel your reservation with little notice. In these circ*mstances, ensure that you notify Airbnb immediately with the reason for cancellation being that your host needs to cancel. This improves the likelihood that you will get a full credit or refund, depending on your preferred next step.

Superhosts must maintain a 90% response rate or higher. Your Superhost response rate is calculated on the responses you send within 24 hours to the booking inquiries and requests you've received over the past 365 days.

Unless you've found an Instant Book listing, you'll have to request that the Host accept your stay. At the Confirm and pay stage of your request, you'll need to include a brief message about why you're traveling and when you'll check-in.

It's easy—just create a new listing in the Host section of your profile. After you publish your listing, it may take up to 72 hours for it to appear in search results.