Find the Google Play Store app (2024)

You can get apps, games, and digital content for your device using the Google Play Store app.The Play Store app comes pre-installed on Android devices that support Google Play, and can be downloaded on some Chromebooks.

Open the Play Store app

  1. On your device, go to the Apps section.
  2. Tap Google Play Store Find the Google Play Store app (1).
  3. The app will openand you can search and browse for content to download.

Fix issues with Play Store

If you have issues locating the Play Store app, or opening, loading or downloading content in the app, it could be due to a number of reasons. To troubleshoot these issues, try the following topics:

I can't find the Play Store App

If you can't find the app in your list of all apps:

If the Google Play Store app still isn't showing up, contact your carrier or manufacturer for help.

The Play Store doesn't open or load any content

If the Play Store won't open or load, or crashes frequently, try the steps at Play Store won't open or load.

Downloads from the Play Store don't work

Find the Google Play Store app (2024)

FAQs

Why can't I find my Google Play Store app? ›

If you can't find the app in your list of all apps: Confirm you're using a supported Android or Chromebook device. You may have hidden the app and need to re-enable the app. Turn off your device and turn it on again.

How do I reset the Google Play Store? ›

Tap on "Clear Cache" first. This will clear the temporary cache files for the Play Store without affecting any app data. If clearing the cache doesn't resolve any issues you were facing, you can optionally tap "Clear Data/Storage" as well. This will reset the Play Store app to its default state.

How do I find the Google Play Store on my phone? ›

The Play Store app is usually located on your home screen but can also be found through your apps. On some devices the Play Store will be in a folder labelled Google.

How to fix Google Play Store on Android? ›

Clear cache & data from Google Play Services
  1. Open your device's Settings app.
  2. Tap Apps.
  3. If you can't find "Google Play Services," tap See all apps.
  4. Tap Google Play Services.
  5. Tap Storage & cache. Clear cache.
  6. Tap Clear storage Clear all data. Delete.

Is there a problem with the Google Play Store? ›

User reports indicate no current problems at Google Play.

How do I reinstall the Play Store? ›

To reinstall Play Store app updates:
  1. Open the Google Play Store app. .
  2. At the top right, tap the profile picture.
  3. Tap Settings. About.
  4. Under “Play Store version,” tap Update Play Store.

Where is my Google Play Store account? ›

Open a Google Play app. At the top right, tap your profile picture or initial. Select an account.

Where is my app Store? ›

If you can't find the App Store, search for it. On your Home Screen, swipe down so the search field appears - search for App Store. When you find it, long press on it and drag it back to your Home Screen.

How to enable disabled Google Play Store? ›

Re-enable the Play Store app
  1. On your Android phone or tablet, tap Settings.
  2. Tap Apps Google Play Store .
  3. Tap Enable.

How do I refresh Google Play Store? ›

This gives the app a fresh start and can help fix issues.
  1. On your Android phone or tablet, open the Settings app .
  2. Tap Apps & notifications. See all apps.
  3. Scroll down and tap Google Play Store .
  4. Tap Storage. Clear Cache.
  5. Tap Clear data.
  6. Re-open the Play Store, and try your download again.

What can cause Google Play Store to stop working? ›

If you are seeing the “Unfortunately, Google Play Store has stopped” error message on your Android phone or tablet, it could be caused by any number of things. Some potential issues are a lack of internet connection, not enough storage space, or corrupt data.

How do I get rid of Google Play Store error? ›

Resolve Google Play Store Errors
  1. Open the Settings menu on your device.
  2. Go to Apps or Application Manager. ...
  3. Scroll to All apps and then scroll down to the Google Play Store app.
  4. Open the app details and tap the Force stop button.
  5. Tap the Clear cache button.

How do I enable my Google Play Store app? ›

How to check disabled apps on Android:
  1. Open the Settings app.
  2. Go into Apps.
  3. Select See all apps.
  4. If any apps are disabled, you'll see a dropdown menu saying All apps. Tap on it and select Disabled apps.
  5. Go into any apps that are disabled and tap on Enable.
  6. Check if the Google Play Store is working.
Feb 9, 2024

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