BPI Help And Support (2024)

FAQs

How do I contact BPI chat support? ›

You may also send us a message or call our 24-hour BPI Contact Center (+632) 889-10000, 1-800-188-89100 (domestic toll-free for PLDT), and 63+2+889-10000 (mobile phone and international calls).

For immediate concerns, such as lost or stolen BPI debit and credit cards, please call our 24-hour BPI Contact Center at (+632) 889-10000 for Metro Manila or 1-800-188-89100 for domestic toll-free calls.

You cannot reset your BPI Online account once it's locked. You must request a deactivation of your username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch before re-enrolling with a different username to BPI Online.

Updates on your loan application shall be sent thru SMS to the mobile number you have provided in your application. You may send us a message or you may also call our 24-hour BPI Contact Center at ‎(+632) 889-10000 to ask for updates.

Contact Us

If your country is not included in the list dial the International Access Code +63 + 2 + 88910000.

Report when in doubt.

Please send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

Send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000. 2. For phishing e-mails received, do not reply, click on any link, or download any attachments in the e-mail.

What if the system tells me my account is locked? After five invalid attempts at logging in, you will be locked out of the system for security purposes. To restore access to your account, you can select the “Forgot Password?” link on either online banking or our mobile banking app.

Can I still withdraw if my online banking is locked? ›

Key Takeaways. You can still receive deposits into frozen bank accounts, but withdrawals and transfers are not permitted. Banks may freeze bank accounts if they suspect illegal activity such as money laundering, terrorist financing, or writing bad checks.

If you find yourself being locked out of online banking (even though you know your password is right!), it could be caused by not properly logging out the last time you accessed your online banking via the mobile app or web browser.

If you are an OFW or based abroad, you can still apply for a home loan while outside the Philippines. This includes a filled-out application form, identification, income and property documents. Who can be your Loan Administrator? Preferably a family member.

If employed: A Gross income of at least Php 15,000/month or Php 195,000/year. At least 2 years with the company and confirmed as a permanent employee.

BEA Chat is a 24/7 chatbot service offered by the Bank of the Philippine Islands (hereinafter referred to as “BPI”, “we”, “us”, or “our”), that uses Conversational Artificial Intelligence technology to address a user's query pertaining to BPI's products and services in real time via chat.

You may call our 24-hour hotline at (+63) 7791-0077 or send us an email at preferred@bpi.com.ph.

Report when in doubt.

Please send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

+632 8877-7222.