Thursday, 18 May 2023
Newcastle Permanent named Australia’s best bank
It is an immensely proud day for us, with the Hunter-based financial institution being named the best bank in Australia.
Forbes' World’s Best Banks is an annual list created based on a survey of 48,000 banking customers across 32 countries. The survey asks participants to assess banks at which they are either a past or present customer on factors such as general satisfaction, trust, digital services and customer service.
A total of 415 banks across the globe made Forbes' final rankings in 2023, with Newcastle Permanent topping the tally for Australia.
Newcastle Permanent Chief Distribution Officer, Paul Juergens, said while the accolade was a pleasant surprise, it was also well-earned.
“We have long stated that our aim here is to provide Australia’s favourite banking experience and this award shows that we are walking the talk,” Paul said.
“Our customer satisfaction surveys regularly indicate our customers are highly satisfied with our services. In fact, our customers regularly give us a score of more than 90% and this award is further evidence that our customers have high trust in our people, our brand and our services.
“We have ranked in Forbes top five banks for Australia for a number of years – coming in third in 2020, second in 2021 and fourth in 2022 – but it’s wonderful to see our name at the very top.
“Winning such a prestigious award, one with global recognition, is a feather in our cap of which we are immensely proud. Each day we aim to delight our customers with excellent service, to continue to earn their trust, and provide banking services they need today and will want tomorrow.”
The Forbes gong is the latest in our already impressive trophy cabinet, with the customer-owned institution claiming a trifecta of awards at the 2023 DBM Australian Financial Awards: Most Reputable Bank, Most Recommended Home Loan and Most Recommended Owner Occupier Home Loan#.
Methodology breakdown
According to Forbes, “Banks were rated on general satisfaction (30% of the final score) and whether they would recommend the bank (30%). The final 40% came from customer ratings in five key areas: trust, terms and conditions, digital services, customer services and financial advice…
“As with all Forbes lists, companies do not pay any fee to participate.”
