anonymous Guests. Do you accept or reject? (2024)

FAQs

Do Airbnb hosts see your review before reviewing you? ›

Airbnb allows guests and hosts to leave star ratings and written reviews for each other within 14 days after check-out. Neither guests nor hosts can see the other's review until both have been submitted or until the 14-day review period has ended. This is so both parties can be as unbiased and impartial as possible.

Airbnb places a strong emphasis on safety and transparency for both hosts and guests, and therefore, it is not typically possible for an Airbnb guest to remain completely anonymous. When guests book accommodations through Airbnb, they are required to provide certain information that is shared with the host.

The difference, an unhappy customer may not come back into your store and probably won't leave an online review. But an unhappy guest will leave a review for all future potential guests to see. According to Airbnb, about 70% of guests leave reviews.

If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed. However, in order to do this, you'll need to successfully prove your case.

If neither the host or the guest leave a review, there will be no review visible on either the host's or the guest's profile. It is not mandatory, and, in fact, the lack of reviews for the guest can indicate a problem.

For stays, if you submit your review first, you may edit it anytime within the 14-day review period, up until the other party submits their review. Once both reviews are submitted or the 14-day review period has ended—whichever comes first—both reviews are automatically published and no more changes can be made.

Hosts are not allowed to have security cameras and recording devices that monitor any part of a listing's interior, such as the listing's hallway, bedroom, bathroom, living room, or guest house, even if they're turned off or disconnected.

Hosts are allowed to have exterior security cameras and recording devices as long as they do not monitor areas where users have a greater expectation of privacy, such as the inside of an enclosed outdoor shower or in a sauna.

How do I protect myself as an Airbnb guest? ›

Always communicate and pay on Airbnb

Keep yourself, your payment, and your personal information safe by staying on our secure platform throughout the entire process—from communication to booking and payment. You should never be asked to wire money, provide credit card information, or otherwise pay a Host directly.

Many Airbnb hosts do read reviews before accepting a booking request from a guest.

After your trip ends, we'll ask you to write a review and provide star ratings within 14 days. If you went on an Experience, you'll have 30 days. Make sure every review you write is unbiased, relevant, and doesn't violate our content policy so it's not taken down.

While reviews are optional, when Hosts choose to submit a review, they're required to leave you a public review. The Host's review is displayed on your profile, so anyone who clicks or taps on your profile can read it.

While you can't remove a review, you can report it if you think it violates our Reviews Policy. Feel free to respond with more context or to provide your own perspective, so long as you, too, follow the Reviews Policy.